SHIPPING & RETURNS
Shipping Policy
Shipping Policy
Free Shipping
All items are shipped free of charge unless otherwise designated at the time of purchase.
Orders with free shipping will be sent using the most economical shipping method available, based on the size, weight, and destination of the order.
Expedited or Special Shipping
If you request expedited shipping, a specific carrier, or another special shipping method, you will be responsible for paying the difference between our standard shipping method and the requested shipping method.
Please contact us before placing your order if you require special shipping arrangements.
Processing & Shipping Times
For custom, personalized, or made-to-order items, please allow approximately 7–10 business days for processing before shipment.
You will receive shipping or tracking information when available once your order has been shipped.
Lost or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's handling and delivery process.
If tracking shows that your package has been delayed, lost, or delivered but you have not received it, please contact the shipping carrier directly using your tracking information to initiate an inquiry or claim.
We are not responsible for delays or lost packages caused by the shipping carrier. However, if you need information from us to assist with a carrier claim, please contact us and we will be happy to provide any available shipment information.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order. Please contact us as soon as possible if you discover an error in your shipping information. Once an order has shipped, we may not be able to change or redirect the delivery.
Return & Exchange Policy
Return & Refund Policy
We want you to be happy with your purchase. If you are not satisfied with an eligible item, you may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be unused, undamaged, and in its original condition, including any original packaging or accessories. Proof of purchase is required.
Once your return is received and inspected, an approved refund will be issued to the original method of payment. You may also request an exchange when applicable.
Custom & Personalized Items
Because they are made specifically for you, custom, personalized, made-to-order, or specially produced items are not eligible for return or exchange, unless the item arrives damaged, defective, or we made an error in fulfilling your order.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. Include your order information and photographs of the item so we can resolve the issue.
Return Shipping
A return label will be provided if the return is found to be due to an error on our part or a damaged or defective product. Otherwise, the buyer is responsible for return shipping costs.
Please contact us before returning an item so we can provide return instructions. Items returned without prior authorization may not be accepted.
Refund Processing
Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected. Please allow additional time for your bank or payment provider to process the refund.
Non-Returnable Items
The following items are not eligible for return:
-
Custom or personalized products
-
Made-to-order products
-
Items that have been used, worn, washed, altered, or damaged after delivery
-
Clearance or final-sale merchandise, when identified as such at the time of purchase
-
Gift cards
This policy does not limit any rights you may have under applicable consumer protection laws.